City of Norris                   Thursday 03 April, 2020
PO Box 1090
20 Chestnut Drive       
Norris, TN  37838                    865.494.7645

Operational Mode  –      TN State of Emergency per Governor Executive Order No. 14 

                                      TN Social Distancing and Safe at Home per Governor Order No. 17, 21 and 22 

                                      TN Mandatory Safer at Home per Governor Order No. 23 

                                      City of Norris – Emergency Conditions - Full Staff – Full Essential Function 

Anderson County Positive COVID-19 count is 10 as of 3:00pm today.  Other known cases are pending and will be included in the TN Health Department web page each day.  An escalation of positive cases is expected in this area.  There are currently no reported cases in the City of Norris. 

Testing is now available at the Anderson County Health Department as well as local hospitals.  Screening forms are used to determine if the person requesting a test will be tested. Criteria includes but is not limited to, recent travel, COVID-19 symptoms, and risk factors. 


1.      1.  Maintaining Social Distance for the Public and City Staff to maintain essential functions.   

·  Public interaction - less than 5 minutes, greater than 6’ 

·  Personal face masks (n95) in public (shared space) settings may provide added protection. 

·  Households – do not mix with different households (visits in home, riding in car together for essential activities only) 

·  Non-Essential meetings or use of city facilities have been suspended beginning Friday 13 March 2020 (except open air green/commons spaces with distance rules observed). 

·  Parks, Playgrounds, and Picnic spaces have been posted for CLOSURE 

·  The Post Office and Archers Food Center floor has been marked with 6’ lines.  Other facilities are encouraged to use the same reminders. 6’ work spaces have been marked in the city office. 

·  Essential public interface with city staff to pay bills, apply for permits, etc., will be managed remotely when possible and provide alternatives on a case-by-case basis.  Access into the city office will not be allowed. 

·  Bill Pay Drop Boxes are available outside the City Office and Police Department. 

·  Intercom systems have been installed at the city office and police department for communication with staff. 

·  Pay On Line is available for water bills at


City Facility Status    City Office Hours (Mon-Fri 8:00 to 4:30) City office Phone 865.494.7645 

City Office – Operational with Staff Only Access 

Police/Fire – Operational with Staff Only Access 

Public Works/Animal Shelter – Operational with Staff Only Access 

Water/Sewer – Operational with Restricted Access (virus is not transmitted in drinking water

Parks – (Picnic Areas, Tennis Courts, Play Structures CLOSED) 

Rifle Range CLOSED) 

Norris Dam State Park CLOSED) 

Lower Clear Creek Road CLOSED) 

TVA Public Areas will be Closed Tuesday, April 7 

Greenways, Sidewalks, Footpaths, OPEN with Social Distancing Rules Applied 

The Norris Museum, Library, Recreation Room – CLOSED 

Lions Club Pavilion(CLOSED) 

Watershed Motorized Trails will remain closed.  Trails are open to hikers, horseback riders, and mountain bikes per existing distancing rules including parking. 

2.      2.  Communications 

·  City Web Site has a page for COVID-19 information (updated as new information is received) 

·  City Forms have been added to the City Web Site for public access and printing (once printed and completed contact the city office at 865.494.7645 for processing actions. 

·  City Manager and Mayor engaged in weekly status meetings with county managers/mayors via web meetings. 

·  The City Manager and City Staff meet at least weekly via web meetings. 

3.      3.  Recommended Public Practices 

·  Personal Respirators in public (shared space) settings may provide added protection 

· Video on making a face mask 

·  Increased use of disinfecting wipes, diaper wipes, paper towels, etc., should go into the garbage not the toilet (Thus preventing increased sewer blockages and worker exposures) 

·  Garbage should be bagged for pickup (limit garbage collection staff exposures) 

·  Garbage being removed from a suspected or confirmed COVID-19 residence should be double bagged after leaving the residence  

(reducing contaminated bag contact for the trash collection crew members) 

·  Don’t hoard supplies!!! Purchase only what you need. 

·  Limit public interactions, especially non-essential visits to high risk populations 

·  Limit travel to other households to essential services only. (limits cross-contamination) 

·  Multiple Households should not ride in the same vehicle. (limits cross-contamination) 

·  Welfare checks on high risk population, especially those living alone  

(call or text visit only when necessary) 

·  Provide support to high risk population (grocery pickup, mail, bill pays, etc..) 

4.      4.  City Staff Reduction Planning 

·  Succession plan for essential functions 

·  Staggered work shifts to limit co-located worker distanced issues 

·  Work from home options where available 

·   Mitigation plan if essential function is temporarily affected 

·  Mutual Aid Options are in place for Fire, Police, and Water/Sewer 

5.      5.  Essential City Functions That Will Continue 

·  Fire – Public Protection (Fire/Rescue/EMS) 

·  Police – Public Protection (Traffic Accidents/Violent Acts/Aggravated Offenses/Welfare Checks) - Non-critical reporting and investigations will initially be handled over the phone. 

·  Public Works (Health and Safety Repair Items/Keep Roadways Open) 

·  City Office (Payroll/Billing/Bills Payable/Revenue Collection/Vital Records/Communication) 

·  Garbage Collection (Vendor Supplied) 

·  Water – Purification and Distribution (Potable Water/Fire Protection) 

·  Sewer – Collection and Treatment 

·  Control of city owned public areas (posting, closures, restricted use and eventually reopen) 

6.      6.  Web Based Information (available on