City of Norris                              COVID-19 Response
PO Box 1090
20 Chestnut Drive
Norris, TN  37838

COVID-19 (CORONAVIRUS) Situation Report (SIT-REP)  -  3-27-2020

Anderson County Positive COVID-19 count is 4 as of 3:00pm today.  Other known cases are pending and will be included in the TN Health Department web page each day.  An escalation of positive cases is expected in this area.  There are currently no reported cases in the City of Norris.  

Testing is now available at the Anderson County Health Department as well as local hospitals.  Screening forms are used to determine if the person requesting a test will be tested. Criteria includes but is not limited to, recent travel, COVID-19 symptoms, and risk factors.  


1.   1.   Maintaining Social Distance for the Public and City Staff to maintain essential functions.  

Social Distance is defined as: 

· Public interaction - less than 5 minutes, greater than 6’ 

· Households – do not mix with different households (visits in home, riding in car together for essential activities only) 

· Non-Essential meetings or use of city facilities have been suspended beginning Friday 13 March 2020 (except open air parks and green/commons spaces). 

· Parks and open spaces have been posted for distancing and maximum groups of 10. Beginning 3-27-20.  If this does not sufficiently limit group size by the public making good decisions, the areas could be closed as early as next week. 

· The Post Office and Archers Food Center floor has been marked with 6’ lines.  Other facilities are encouraged to use the same reminders. 

· Essential public interface with city staff to pay bills, apply for permits, etc., will be managed remotely when possible and provide alternatives on a case-by-case basis.  Access into the city office will not be allowed. 

· Bill Pay Drop Boxes are available outside the City Office and Police Department. 

· Intercom systems have been installed at the city office and police department for communication with staff. 

· Pay On Line is available for water bills at


· City Facility Status:  City Office Hours (Mon-Fri 8:00 to 4:30) City office Phone 865.494.7645  

City Office – Operational with Staff Only Access 

Police/Fire – Operational with Staff Only Access 

Public Works/Animal Shelter – Operational with Staff Only Access 

Water/Sewer – Operational with Restricted Access (virus is not transmitted in drinking water) 

Parks and Commons Areas – Open with Social Distancing Rules in Place (play structures are not disinfected) 

The Norris Museum and Recreation Room – Closed Indefinitely 

Lions Club Pavilion – Restrooms Closed Indefinitely (tables are not disinfected) 

Watershed Motorized Trails will remain closed.  Trails are open to hikers, horseback riders, and mountain bikes per existing rules.  

2.    2.  Communications 

· City Web Site has a new page for COVID-19 information 

· City Forms have been added to the City Web Site for public access and printing (once printed and completed contact the city office at 865.494.7645 for processing actions. 

·  City Manager and Mayor engaged in weekly status meetings with county managers/mayors via web meetings. 

·  The City Manager and City Staff meet at least weekly via web meetings.  

3.    3.  Recommended Public Practices 

·  Increased use of disinfecting wipes, diaper wipes, paper towels, etc., should go into the garbage not the toilet (Thus preventing increased sewer blockages and worker exposures) 

·  Garbage should be bagged for pickup (limit garbage collection staff exposures) 

·  Don’t hoard supplies!!! Purchase only what you need. 

·  Limit public interactions, especially non-essential visits to high risk populations 

·  Welfare checks on high risk population, especially those living alone 
   (call or text visit only when necessary) 

·  Provide support to high risk population (grocery pickup, mail, bill pays, etc..) 

·  Only use paper face masks when you are the infectious host to limit airborne droplet distribution 

4.    4.  City Staff Reduction Planning 

·  Succession plan for essential functions 

·  Work from home options where available 

·  Mitigation plan if essential function is temporarily affected 

·  Mutual Aid Options are in place for Fire, Police, and Water/Sewer 

5.    5.  Essential City Functions That Will Continue 

·  Fire – Public Protection (Fire/Rescue/EMS) 

·  Police – Public Protection (Traffic Accidents/Violent Acts/Aggravated Offenses/Welfare Checks) - Non-critical reporting and investigations will initially be handled over the phone. 

·  Public Works (Health and Safety Repair Items/Keep Roadways Open) 

·  City Office (Payroll/Billing/Bills Payable/Revenue Collection/Vital Records/Communication) 

·  Garbage Collection (Vendor Supplied) 

·  Water – Purification and Distribution (Potable Water/Fire Protection) 

·  Sewer – Collection and Treatment 

6.    6.  Web Based Information (available on