Water Commission Billing Information 

For information on new water & sewer rates effective July 1, 2016 - CLICK HERE

 For complete information on water service and fees - CLICK HERE 


All bills are typically mailed on the 10th day of each month and are due on the 27th day of each month.  A delinquent charge of 10% is applied to all bills received after the 27th. If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or prevent disconnection if payment is made without contacting our office FIRST!
1) Payment may be made at the City office on Monday through Friday:  8:00am to 4:30pm 
2) Drop boxes for water bills are located at the Public Safety Building and Community Building. Boxes are accessible 24 hours a day.
3) Bills may be mailed to:
          Norris Water Commission
          PO Box 1090
          Norris, TN 37828

Alternatively, bills may be paid on line at 

HOWEVER, on line payments include a convenience fee to cover the credit card fee.

Questions about billings may be addressed to the Norris Water Commission Office by telephone: (865) 494-7645, or by visiting the Office located at 20 Chestnut Drive in Norris.  Office hours: Monday-Friday 8:00am-4:30pm.


IMPORTANT: Norris Water Commission is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.