Norris Water Commission rates changed effective January 1, 2020.

The rate change was recommended by the Norris Water Commission to Norris City Council, and Norris City Council adopted the new rates by ordinance.  A copy of the new rate ordinance can be viewed at

There are 2 changes that went into effect January 1:

  1. Minimum usage allowance was reduced from 3,000 gallons to 2,000 for residential customers

  2. Sewer rates were increased by 7.5% 

Why the change?  Norris Water Commission operational costs have been increasing for several years.  Reasons include new regulatory standards and capital improvements.   Norris Water Commission is working diligently to meet all quality standards and protocols.  

Norris Water Commission is also working diligently to improve the system as it ages.   Much of the NWC infrastructure dates to the 1930's when the town was built by TVA.   Although we have an excellent system, improvements are needed to repair the effects of time.   NWC has been successful over the past few years to secure grant funding for projects, but user rates are also required to help fund maintenance and repairs to the system to keep it in proper functioning order.

Also, many utilities in East Tennessee have been reducing the minimum usage allowance.  As of July 1, 2016, there is only 1 water utility in all of East Tennessee with a minimum usage allowance over 2,000 gallons, and many utilities have lowered the minimum to 1,500 gallons.

How do NWC rates compare with other utilities?  NWC rates compare very favorably to other utilities in East Tennessee, with water rates in particular being competitive.  The East Tennessee Develop District publishes a utility rate survey annually (rates as of July 1) and a copy of the latest survey can be viewed here: ETDD Annual Rate Survey

A list of improvements done to the NWC system over the past few years can be seen here: NWC Accomplishments


What Can I do to keep my bill as low as possible?  Make sure your home plumbing system is working well and fix leaking faucets and toilets.  One drip per second can equal 200 gallons a month.  Install a low flow shower head and reduce shower water use by 50-70 percent.  Also, run the dishwasher only when it is full.   Additional conservation tips can be viewed at

More Questions?  Contact the Norris Water Commission by email at , or by phone at 865-494-7645.   Office hours are 8:00am - 4:30pm, M-F, and the office is located in the Norris Community Building, 20 Chestnut Drive, Norris.